PRIVACY POLICY

Effective Date: 1 August 2016

Graeme Carr Creative / Motion VFX (“we,” “us,” or “our”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy ("Policy"). This Policy describes the types of information we may collect from you or that you may provide ("Personal Information") when you access or use the services offered on our website (the “Website”) at www.graemecarr.tv and any of its related products, features, or services, including online bookings, confidential material submissions, or data collection (collectively, the "Services"). It also outlines our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information.

This Policy is a legally binding agreement between you (“User,” “you,” or “your”) and Graeme Carr Creative / Motion VFX. By using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. If you do not agree with these terms, you should not access or use the Website and Services.

1. Information We Collect

We collect various types of Personal Information, including but not limited to:

Personal Identifiable Information (PII): Information such as your name, email address, phone number, postal address, billing and payment information, and any other data you provide when booking or providing services or submitting briefs.
Confidential Information: When you upload confidential materials for services (e.g., scripts, design files, VFX briefs, etc.), we treat this information as highly confidential and implement appropriate security measures.
Session Data: Information such as your IP address, browser type, device type, browsing history, session information, and behavior on the Website. This includes data collected through cookies and other tracking technologies.
Payment Details: Credit card or other payment information required to process transactions.
User Communications: Emails, feedback, and communication between you and us, including service-related notifications.
Non-Personal Information: Aggregated or anonymized data such as statistical information about Website usage and user interactions.

2. How We Use Your Information

We collect and use your information for the following purposes:

To Provide Services: To deliver our Services, process transactions, manage bookings, and fulfill any other requests you make on the Website.
To Protect Confidential Materials: Confidential materials submitted via the Website will be handled securely, with strict access controls and encryption where applicable.
To Improve Our Services: To analyze trends, monitor usage, and improve the Website, Services, and customer experience.
For Communications: To contact you about updates, changes to services, service-related notices, promotions, or to respond to your inquiries.
For Security: To protect against fraud, monitor suspicious activities, and ensure compliance with our terms and agreements.
For Legal Compliance: To comply with any applicable laws, regulations, or legal requests.

3. Sharing of Information

We may share your Personal Information under the following circumstances:

Third-Party Service Providers: We may share your information with third-party companies that help us operate the Website, process payments, and provide services (e.g., Wix.com for hosting, Stripe for payments). These service providers are bound by confidentiality and security obligations.
Legal Obligations: We may disclose your Personal Information if required by law, to comply with legal proceedings, or to enforce our terms, policies, or protect our rights, property, or safety.
Business Transfers: In the event of a business transaction such as a merger or acquisition, your information may be transferred as part of that transaction. You will be notified via email or a notice on our Website of any changes to ownership or uses of your information.

We will never sell or rent your Personal Information to third parties.

4. Data Security

We take data security seriously. We implement appropriate security measures to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure storage, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

All payment transactions are processed through third-party gateways (such as Stripe or Wix Payments) that comply with PCI-DSS standards to ensure the secure handling of payment information.

5. Data Retention

We retain your Personal Information only as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, or reporting obligations. Once your data is no longer needed, we will securely delete or anonymize it.

6. Your Rights

You have the following rights concerning your Personal Information:

Access and Correction: You can access, correct, or update your Personal Information by contacting us at [graemecarr@icloud.com].
Deletion: You may request the deletion of your Personal Information, subject to any legal obligations we may have to retain it.
Data Portability: You can request a copy of your data in a structured, machine-readable format.
Opt-Out of Communications: You can opt-out of receiving promotional messages by following the instructions in the email or contacting us directly.

7. Confidentiality of Uploaded Materials

By using our services, you agree that all materials, briefs, documents, videos, and images you provide will be kept confidential. However, to ensure accurate cost assessments and delivery of services, we may need to share certain information with trusted partners or suppliers. We take all reasonable steps to protect your data, but in the unlikely event of a data breach, Graeme Carr will not be held liable for any resulting damages or losses.

We understand the confidential nature of certain files or information you upload through our Website, such as creative briefs, production files, or other proprietary content. Any confidential materials uploaded by you will only be used for the purposes of providing the Services you request. We will not share, disclose, or use such materials for any other purposes without your consent, except as required by law.

8. Cookies and Tracking Technologies

Our Website uses cookies and other tracking technologies to enhance user experience, track user activity, and collect non-personal information. You can adjust your browser settings to block cookies; however, some features of the Website may not function properly without them.

9. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Policy on the Website. If material changes are made, we will notify you via email or a prominent notice on the Website. Please review this Policy periodically to stay informed about how we are protecting your information.

10. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Graeme Carr Creative / Motion VFX
Email: graemecarr@icloud.com